Customer service
FAQ
How can I contact BEST eSIM KOREA?

You can use the chatbot on lower right side of the website or help@bestesimkorea.com

How many eSIM I can purchase?

You can purchase up to 3 eSIM using 1 passport information.

Can I use the eSIM anywhere in Korea?

Yes you can stay connected with our eSIM anywhere in Korea!

Can I use the eSIM with smart watch or tablet?

No, you can only use it with smartphones.

Can I use hotspot / tethering?

Yes you can share your data with other device.

Can I get a korean number when I purchase eSIM?

Yes you can have your korean number.

> For DATA + Incoming Calls Only Plan you can only received messages or calls.
> For DATA + CALL & SMS Plan you can use both incoming and outgoing.

Can I purchase eSIM without passport?

No, for eSIM you must have passport.

Is real-name verification possible in Korea when I purchase the eSIM?

Our eSIM plan is not applicable for apps requiring personal verification.

Can I use calls and text if I only purchased Data Only plan?

You can only received calls and text for that plan.
If you want to use outgoing services you must purchase Data + Call & SMS plan.

I want to modify my personal information with my purchased plan.

You can contact our customer service using our chatbot or help@bestesimkorea.com

What should I do if I experience very slow speed internet?

There are some differences on speed depends on location.
Restart your phone for 3 to 5 times.

If you experience the slow speed internet continuously contact our customer service center.

BEST eSIM KOREA,
Where Expertise Meets Exceptional Support
We can quickly resolve your issues via chatbot or messenger.
Feel free to contact us anytime.
Live Agent
11:00 AM ~ 8:00 PM
Korean Time
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Chatbot
Available 24/7
Automated
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